Flexera provides support and maintenance during the stated time periods for each of the releases of each of its products, the "lifecycle".

The lifecycle allows customers and partners to plan, deploy, and support Flexera products effectively. The Flexera product lifecycle for each release spans a total of up to 6 years for Flexera's FlexNet Publisher and FlexNet Embedded products, and up to 4 years for all other Flexera products. In each case the period is counted from the date of the release - referred to as the general availability (GA) date. Flexera provides this lifecycle for transparency, but may make exceptions from this policy if conflicts arise.

Definitions

A product update means patches, additions, modifications, and new versions of the Software incorporating such patches, additions, and modifications that are provided to Customers by Flexera and that are not included in the initial delivery of the Software. Updates do not include additions or modifications that Flexera considers to be a separate product or for which Flexera charges its customers extra or separately. Any update may be released independent of customer reported issues.

A critical issue is a bug present in the latest GA version of a product for which there is no suitable workaround and which materially prevents use of that product.

A critical security vulnerability is a vulnerability present in the latest GA version of a product and which has a CVSS v2 score >= 7.0.

Details

The lifecycle for a version of a Flexera product consists of a Standard Lifecycle of 3 years for all Flexera products, followed by a Limited Lifecycle.

In all cases the Standard Lifecycle begins from the date of a GA version. A service pack or patch on a GA release ends its lifecycle stages at the same time as the related GA release.

Lifecycles

FlexNet Publisher and FlexNext Embedded Lifecycles:

  • Standard Lifecycle extends 3 years from the date of the GA release.
  • Limited Lifecycle extends a further 3 years, from the end of the Standard Lifecycle.
  • Note: Support types specific to these lifecycles are provided to customers who have purchased a release, or to subscription customers who have a current subscription.

All Other Flexera Product Lifecycles:

  • Standard Lifecycle extends 3 years from the date of the GA release.
  • Limited Lifecycle extends a further 1 year, from the end of the standard Lifecycle.
  • Note: Support types specific to these lifecycles are provided to customers who have purchased a release, or to subscription customers who have a current subscription.

Standard Lifecycle

  • Enhancement requests. Provided at Flexera's discretion, and delivered in a future planned release according to their priority relative to other enhancements, issues, security updates, and features. Enhancements are not back-ported to old releases.
  • Security Updates. Flexera aims to prioritize updates for critical security vulnerabilities in the next release. If explicitly requested, and at Flexera’s discretion, a critical security vulnerability update may additionally be delivered as part of a service pack on the most recent GA release. If Flexera determines a product update is required for a non-critical security vulnerability, the update will be prioritized relative to other security updates, issues, enhancements, and features.
  • Issues Resolution. Flexera aims to prioritize updates for critical issues in the next release. If explicitly requested, and at Flexera’s discretion, a product update for a critical issue may additionally be delivered as part of a service pack on the most recent GA release. If Flexera determines a product update is required for a non-critical issue, the update will be prioritized relative to other issues, security updates, enhancements, and features.
  • Problem Investigation
  • Knowledge Base Access
  • Forums
  • Access to Product Archives
  • Access to Documentation

Limited Lifecycle

  • Security Updates. Most security vulnerabilities present in an old release will be resolved either via workaround or by upgrading to the latest GA release. However, if explicitly requested, and at Flexera’s discretion, a critical security vulnerability update may be delivered as a hotfix on a Limited Support release, provided that every possible avenue for upgrading to an updated Standard Support release has been exhausted.
  • Issues Resolution. Most bugs present in an old release will be resolved either via workaround or by upgrading to the latest GA release. However, if explicitly requested, and at Flexera’s discretion, a product update for a critical issue may be delivered as a hotfix on a Limited Support release, provided that every possible avenue for upgrading to an updated Standard Support release has been exhausted by the customer.
  • Problem Investigation
  • Knowledge Base Access
  • Forums
  • Access to Product Archives
  • Access to Documentation


At End-Of-Life (after Limited Lifecycle)

  • Knowledge Base Access
  • Forums
  • Access to Product Archives
  • Access to Documentation

Timing of Fixes for Issues and Vulnerabilities

During Standard Lifecycle:

  • Customers can request problem investigation for any issue or security vulnerability.
  • Flexera will target the fixing of critical bugs or critical security vulnerabilities in the next planned release. Most Flexera products release at least once every quarter.
  • If explicitly requested, and at Flexera’s discretion, a critical issue resolution or critical security update may be delivered as part of a service pack on the most recent GA release.

During Limited Lifecycle:

  • Customers can request problem investigation for any critical issue or critical security vulnerability.
  • Flexera may provide hotfixes for critical issues or critical security vulnerabilities at its discretion, provided that every possible avenue for upgrading to an updated most recent GA release has been exhausted by the customer.

Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken., we frequently have End-of-Life promotions which might be applicable to you !

Ga naar boven